FAQs
Frequently Asked Questions
How long does delivery take?
Total delivery time = handling time + transit time. Orders shipped from our US warehouse (Rancho Cucamonga, CA) typically arrive in 4–8 business days in total. Items dispatched from our Asian distribution hub arrive in 9–16 business days. Orders placed before 3:00 PM (PT) on business days begin processing the same day.
How much is shipping?
Standard shipping is free on all orders within the contiguous United States. The amount shown at checkout is final — no surprise carrier fees afterward.
Will I have to pay import duties?
No. For orders delivered within the United States, no import duties or customs fees are charged to you at delivery. Any applicable sales tax is shown at checkout.
How do I know if a part fits my vehicle?
Each listing includes compatibility details and specifications. If you are unsure, email us your vehicle's year, make, model, and (if available) VIN before ordering, and we will confirm fitment for you.
Are your parts genuine OEM?
Our parts are quality aftermarket (non-OEM) replacement parts unless a listing expressly states otherwise. References to vehicle makes, models, or OEM part numbers are for compatibility purposes only.
Can I return an item if I change my mind?
Yes. You can return most items within 30 days of delivery for a refund — no reason required — as long as they are unused, uninstalled, and in original packaging. For change-of-mind returns, you cover the return shipping; for defective or incorrect items, we cover it. See our Return & Refund Policy for details.
When will I receive my refund?
Refunds are issued to your original payment method within 7 business days of us receiving and inspecting the return. Your bank may take an additional 3–5 business days to post the funds.
What payment methods do you accept?
We accept the payment methods displayed at checkout, including major credit and debit cards. All prices are charged in US dollars (USD).
How do I track my order?
A tracking number is emailed to you as soon as your order ships. If tracking has not updated for more than 5 business days, contact us and we will chase the carrier for you.
What if my order arrives damaged?
Contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or a full refund — your choice.
How do I contact you?
Email support@vernotix.com or call +61 424 799 949 (Monday–Friday, 9:00 AM–5:00 PM PT). We reply to all emails within 1 business day.